Paketbeförderung - Bedingungen/Preise
Personal collection
The goods may be picked up either directly by the Buyer or by a person assigned (authorised) to do so by a business operator or statutory body. This person must sufficiently identify himself/herself. If this condition is not fulfilled, the Seller reserves the right not to deliver the goods and the Seller is relieved of any liability for delays or damage.
Parcel transport
Sending via a courier service in the Czech Republic
Goods can be sent to the buyer by the PPL or DPD delivery services or by the Czech Postal Service.
The price for shipping and handling is CZK 85 excluding VAT CZK.
The maximum weight of a single package is 31.5 kg. Following consultation with your sales representative, the maximum permitted weight of a single package can be 50 kg. (based on transported goods).
Orders received on a weekday by 5:00 p.m. will usually be delivered on the following weekday.
Upon delivery, the Dealer and/or the Buyer who is not a consumer is required to check, together with the shipper, the condition of the shipment (the number of packages and whether they have been breached or damaged) based on the attached waybill and to refuse to accept incomplete or obviously damaged parcels.
The same approach is recommended for a Buyer who is a consumer.
An incomplete or obviously damaged shipment needs to be reported promptly by telephone to (+420) 577 113 634 or by e-mail (expedice@arles.cz)
The Dealer and/or Buyer who is not a consumer is required to draft with the shipper a record of damage and send it to the Seller by fax or e-mail within 24 hours (expedice@arles.cz). He/she is also required to refrain from further handling the damaged parcel and transported goods and to retain them for proper documenting by an employee of the shipping company. The Seller shall submit a complaint to the shipper.
If the take-over of the parcel by the Dealer or the Buyer who is not a consumer from the shipper is confirmed by a signature on the shipper's documents, no additional complaints regarding incompleteness or apparent damage may be recognised. The same applies to a Buyer who is a consumer.
In situations where the packaging is apparently undamaged, but the transported goods have been damaged (by impact, shaking, etc.), the Dealer and/or the Buyer who is not a consumer must submit a complaint to the shipper no later than within 2 business days from the receipt of the package and immediately contact the Seller (by phone at (+420) 577 113 634 or by e-mail at expedice@arles.cz) and is also required to refrain from further handling the package and goods and retain them for proper documenting by an employee of the shipper. The Seller shall submit a complaint to the shipper.
The same approach is recommended for a Buyer who is a consumer.
In the event of non-compliance with the approach specified above, the Sellers shall not be liable for potential damage caused to the Dealer and/or Buyer who is not a consumer during the transport of the package.
Sending of items abroad via a shipper
We send items abroad via the DHL (PPL), DPD courier service.
The maximum weight of a single shipped package is 30 kg.
Please verify the delivery price and delivery deadline after confirming the order by contacting your sales representative or sending an e-mail to eshop@arles.cz.
Upon delivery, the Buyer is required to check together with the shipper the condition of the shipment (the number of packages and whether a package has been breached or damaged or the goods have been damaged) based on the attached waybill and to refuse to accept incomplete or obviously damaged parcels.
An incomplete or damaged package needs to be reported to the Seller without delay by phone at (+420) 577 113 631 or e-mail (reklamace@arles.cz, claims@arles.cz ) to the shipper and a record of the damage must be compiled immediately with the shipper and sent to the seller within 24 hours by fax or e-mail (reklamace@arles.cz, claims@arles.cz). He/she is also required to refrain from further handling the damaged parcel and transported goods and to retain them for proper documenting by an employee of the shipping company. The Seller shall submit a complaint to the shipper.
If the take-over of the parcel by the Buyer from the shipper is confirmed by a signature on the shipper's documents, no additional complaints regarding incompleteness or apparent damage may be recognised.
In the event of non-compliance with the approach specified above, the Seller shall not be liable for potential damage caused during the transport of the package.
Pallet transport
prices are set on a case-by-case basis for information, please contact your dealer
Delivery in Zlín free-of-charge
For individual purchase items, we offer delivery in Zlín FREE-OF-CHARGE!!!
We deliver the goods ordered on the delivery date by 9:30 AM at the latest.
